Terms and Conditions

1. Overview

The Site is operated by GER Group Ltd. We are a registered company in England and Wales; company number 8161487.

Our registered address is: 1 Kings Avenue, London, N21 3NA

Email: info@ger-group.co.uk Website: www.ger-group.co.uk

By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced here. These Terms of Service apply to all users of GER Group ecommerce website, including without limitation users who are browsers, vendors, customers and merchants.

Please read these Terms of Service carefully before accessing or using the GER Group ecommerce website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our GER Group ecommerce website is hosted on SiteGround. WooCommerce provide us with the online e-commerce platform that allows us to sell our products or services to you.

2. Our contract

All orders are subject to availability and acceptance by us. You will receive an email acknowledging receipt of your order. Acknowledgement email does not constitute acceptance of your order by us. We reserve the right to refuse service to anyone for any reason at any time.

3. User account registration, passwords and security

3.1 You have the option to open a customer account via the Site, www.ger-group.co.uk and to place and refer to your order(s). When registering for a user account, you will select your own password that you can use to access your online account.

3.2 You are responsible for maintaining the confidentiality of your password, and the responsibility of all activities that occur under them. We will not be liable should your password be used by someone else (unless such use is due to our negligence).

3.3 You agree to notify us immediately of any unauthorised use of your password.

3.4 Passwords may be reset by yourself using the ‘forgot password’ option on the GER Group ecommerce website.

4. Products

4.1 Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

4.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the GER Group ecommerce website. We cannot guarantee that your computer monitor’s display or mobile screens display of any colours will be accurate.

4.3 We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

4.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5. Payment methods

5.1 GER Group accepts payment for purchases of goods and/or services you make through the GER Group ecommerce website may only be made by debit or credit card using our payment facility, or via the authorised payment options including Google Pay Apple Pay.

5.2 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).

5.3 For delivery destinations within the UK prices include VAT or other sales taxes where applicable.

6. Delivery and Lead Times

6.1 No orders will be dispatched until payment has been received in full.

6.2 All standard orders will be dispatched within a maximum of 7 business days of your order payment being cleared. Times do vary depending on the product you have purchased so please see additional information on the listing for a more accurate time span. Times may also vary due to the current COVID-19 measures.

6.3 We will not take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

6.4 Orders are typically delivered by APC Couriers and are subject to the terms and conditions of these third parties.

6.5 We reserve the right to change delivery costs and method of postage at any given time.

7. Returns

7.1 Non-personalised items can be returned or exchanged within 14 days. Items should be well packaged and returned in their original, resalable condition.

7.2 Personalised items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.

7.3 Returns will only be processed following contact with our team via email on info@ger-group.co.uk this must include the invoice/order number and a reason for return.

7.4 It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resalable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

7.5 We do not offer exchanges unless under certain circumstances, as in a faulty product or anything of error that was on our side.

7.6 We will not be liable to pay for any return postage fees. This does not affect your statutory rights.

8. Backorders

We accept backorders. This means that when purchasing items that are not currently in stock and the order will only be fulfilled when possible. If we are unable to fulfil the order as requested, then we will offer a replacement equivalent to your original order or offer a refund.

9. Copyright and intellectual property

GER Group, web address and website ecommerce store remain the property of GER Group.

10. Right to vary terms of trade

We reserve the right to vary these terms and conditions at any time without notice.

We may from time to time provide additional discounts and offers at our own discretion, each offer is subject to its own terms of trade.

Some offers are made in the form of promotional codes, the terms of use apply to specific codes during specific periods as outlined in the offer itself.